Job Description

• Preference will be given to female candidates .
• Handle inbound and outbound calls from clients seeking information about immigration services.
• Provide accurate information about visa types, application processes, and documentation requirements.
• Address client inquiries and resolve issues related to immigration procedures.
• Identify potential leads and opportunities for new clients.
• Follow up with prospective clients to convert inquiries into actual consultations or services.
• Maintain accurate records of client interactions, inquiries, and follow-up actions.
• Update client information and application status in the CRM (Customer Relationship Management) system.
• Assist clients in understanding and completing application forms and required documentation.
• Provide step-by-step guidance on the immigration process, ensuring clients are informed of necessary procedures and deadlines.
• Ensure all client information is handled with the utmost confidentiality and in compliance with data protection regulations.
• Adhere to company policies and procedures, as well as legal and ethical standards related to immigration services.
• Deliver high-quality customer service, maintaining professionalism and empathy in all interactions.
• Follow up with clients to ensure satisfaction and address any additional needs or concerns.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Gujarati (Required)
• English (Required)

Work Location: In person