Job Description

managing inbound and outbound calls from patients, providing information about medical services and procedures, scheduling appointments, addressing inquiries, resolving issues, and ensuring accurate patient recordkeeping, all while adhering to healthcare confidentiality guidelines; essentially acting as the primary point of contact for patients via phone to facilitate their appointments. Key responsibilities:

Answering patient calls:

Receive incoming calls from patients regarding appointment scheduling, billing inquiries, test results, general medical questions, and concerns.

Appointment scheduling:

Book appointments for patients with doctors and specialists based on availability and patient needs.

Patient information gathering:

Collect necessary patient details like medical history, insurance information, and contact details.

Providing medical information:

Explain medical procedures, treatment options, and answer basic health-related questions within the scope of practice.

Reminder calls:

Make outbound calls to remind patients about upcoming appointments or necessary follow-ups.

Handling complaints:

Address patient concerns and complaints effectively, escalating issues to the appropriate healthcare professional when necessary.

Data entry and recordkeeping:

Update patient records with call details, appointment information, and relevant notes.

Patient feedback collection:

Gather feedback from patients regarding their experience with the clinic and services.
Required skills:

Excellent communication skills, both verbal and written Ability to handle pressure and prioritize tasks effectively Strong listening skills to understand patient concerns and requests Basic knowledge of healthcare practices and procedures
Job Types: Full-time, Part-time, Permanent

Pay: ?10,000.00 - ?30,000.00 per month

Benefits:

Flexible schedule Paid sick time
Schedule:

Day shift Morning shift
Supplemental Pay:

Commission pay Performance bonus
Ability to commute/relocate:

Delhi - 110085, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:

* total work: 2 years (Preferred)