Job Description

• Initiate calls to potential or existing customers to explain products or services.
• Make cold calls to leads and persuade them to consider the offered service or product.
• Follow up on leads from marketing campaigns or referrals.
• Answer calls from customers regarding inquiries, complaints, or service requests.
• Provide accurate information about products, offers, and services.
• Redirect calls to relevant departments when needed.
• Develop and maintain positive relationships with customers over the phone.
• Address customer questions or concerns to enhance satisfaction and retention.
• Handle customer objections tactfully and provide solutions.
• Identify prospects by understanding their needs and pitching suitable products.
• Achieve sales targets through upselling or cross-selling where appropriate.
• Track and follow up on potential customers until the sales closure.
• Record customer information, interactions, and outcomes accurately in a CRM system.
• Maintain logs of calls, activities, and notes for each interaction.
• Generate periodic reports summarizing outcomes and metrics.
• Resolve product or service-related issues over the phone.
• Escalate unresolved issues to higher management when necessary.
• Provide after-sales support or follow-ups if required.
• Follow company scripts, call handling procedures, and sales processes.
• Ensure compliance with telecalling regulations and privacy laws.
• Avoid misleading or inappropriate sales tactics.
• Coordinate with sales and marketing teams to align messaging and follow-up strategies.
• Share feedback on recurring customer concerns or trends with supervisors.
• Attend training sessions to stay updated with product knowledge.
• Adapt to new tools, scripts, or sales methods to improve performance.
• Meet daily, weekly, or monthly call and conversion targets.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?35,964.50 per month

Benefits:

• Paid time off

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person