Job Description

Our Company is currently seeking dynamic and customer-oriented individuals to join our team as Telecallers in the Aviation or Hospitality industry. As a Telecaller, you will be responsible for engaging with potential customers over the phone, providing information about our aviation or hospitality services, and ensuring exceptional customer experiences. If you have a passion for the aviation or hospitality industry, excellent communication skills, and enjoy building relationships with customers, we invite you to apply. Responsibilities:

• Make outbound calls to potential customers to promote our aviation or hospitality services and offerings.
• Provide detailed information about packages, and pricing.
• Address customer inquiries, resolve concerns, and provide appropriate solutions.
• Maintain a high level of product knowledge to effectively communicate key features and benefits.
• Collaborate with other departments, such as sales, reservations, or customer service, to ensure seamless customer experiences.
• Follow up with customers to nurture leads, answer follow-up questions, and assist with booking or reservation processes.
• Maintain accurate and updated customer records in the CRM system.
• Achieve individual and team targets, including sales quotas and customer satisfaction metrics.
• Stay updated on industry trends, competitor offerings, and customer preferences.
• Provide feedback to management on customer preferences, market trends, and process improvements.

Qualifications:

• High school diploma or equivalent. A degree in aviation, hospitality, tourism, or a related field is a plus.
• Proven experience in telecalling, telemarketing, or customer service, preferably in the aviation or hospitality industry.
• Excellent communication skills, both verbal and written, with a pleasant and engaging phone manner.
• Strong customer service orientation with a focus on building positive customer relationships.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with CRM software and telephony systems.
• Knowledge of the aviation or hospitality industry, including flight schedules, ticketing procedures, or hotel amenities, is an advantage.
• Ability to work independently and as part of a team, displaying a high level of professionalism.
• Fluency in additional languages, especially English, is highly desirable.

To apply for this position, please submit your resume, cover letter, and any other relevant documents to [hr.monikapundir.gilzerian@gmail.com]. We appreciate all applications; however, only those selected for an interview will be contacted. Job Type: Full-time Salary: 912,000.00 - 925,000.00 per month Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• tele sales (Preferred)
• Technical support (Preferred)
• total work (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: One location Speak with the employer
+91 9056760660