Job Description

A telecaller, also known as a telemarketer or a call center representative, is responsible for making outbound calls or receiving inbound calls to/from potential customers or clients. Their primary objective is to promote products or services, generate sales leads, conduct market research, or gather information from customers.Key responsibilities of a telecaller typically include:Making Outbound Calls: Initiating calls to prospective customers with the aim of selling products or services, setting appointments, or conducting surveys.Receiving Inbound Calls: Handling incoming calls from customers interested in products or services, providing information, and addressing inquiries or issues.Customer Service: Resolving customer complaints, guiding them through troubleshooting steps, and ensuring customer satisfaction.Lead Generation: Identifying potential leads through cold calling or responding to inquiries generated from marketing campaigns.Data Entry: Recording customer details, interactions, and transactions accurately in the company's database or CRM system.Maintaining Communication Standards: Adhering to scripts, guidelines, and procedures provided by the company for consistent communication.Achieving Targets: Meeting daily, weekly, or monthly targets for call volume, sales, customer satisfaction, and other relevant metrics.Product Knowledge: Understanding the features, benefits, and competitive advantages of the products or services being offered.Follow-up: Following up on initial contacts and managing leads to ensure they progress through the sales pipeline.Team Collaboration: Working closely with colleagues and supervisors to achieve organizational goals and improve performance.Skills and qualifications typically required for a telecaller position include excellent communication skills, both verbal and written, a persuasive and confident approach, patience, persistence, and the ability to handle rejection positively. Additionally, proficiency in relevant computer applications and CRM software is often preferred.Telecalling roles can be found in various industries such as telecommunications, insurance, banking, retail, and more, where direct communication with customers or clients is essential for business growth and customer retention.

Job Types: Full-time, Permanent

Pay: ?8,086.00 - ?27,158.06 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Required)
• tele sales: 1 year (Required)
• total work: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person