Job Description

Job Title: Tele Caller - Automotive Service Support

Company: Poddar Car World - Service Call Center (Department)

Job Overview

We are seeking experienced and dynamic Tele Callers with a proven track record in the automotive service industry. The ideal candidate will be passionate about customer service, possess excellent communication skills, and have specific knowledge of Maruti Suzuki service operations.

Key Responsibilities

Make outbound calls to existing and potential customers

Schedule service appointments for Maruti Suzuki vehicles

Provide detailed information about service packages and promotions

Follow up on customer service experiences

Maintain accurate and up-to-date customer records in the company database

Meet and exceed daily/weekly calling targets

Resolve customer queries promptly and professionally

Required Qualifications

Minimum 2 years of experience as a Tele Caller in the automotive service sector

Comprehensive knowledge of Maruti Suzuki service procedures

Proficient computer skills (MS Office, CRM systems)

Excellent verbal communication in local language and English

Strong problem-solving abilities

Presence of mind and ability to handle diverse customer interactions

Skills

Spontaneous and quick-thinking

Result-oriented approach

Ability to work in a fast-paced environment

Excellent listening and communication skills

Customer-centric mindset

Compensation

Competitive base salary

Performance-based bonus structure

Attractive incentive programs

Regular opportunities for growth and advancement

Additional Benefits

Structured training program

Performance recognition

Supportive work environment

Career development opportunities

Job Types: Full-time, Part-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Deadline: 31/12/2024