Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your key responsibilities

• Responsible for overseeing operational transitions for our clients and ensuring that the transitions are implemented according to schedule and budget.
• Developing project plans, timelines, and resource allocation
• Ensuring stakeholders are engaged and that deliverables are met
• Offering expert advice and recommendations to stakeholders
• Identifying, allocating, and managing resources
• Ensuring that projects are delivered on time, on budget, and to quality standards
• Defining and documenting transition processes, standard operating procedures, and best practices
• Managing effective communication between internal teams and clients
• Assessing existing environments to identify areas for improvement
• Working with cross-functional teams to ensure transitions are executed seamlessly
• Spotting any transition-related issues and creating effective solutions to resolve them swiftly.
• Coordinating any major transitions for the client, covering all aspects including but not limited to financial, technological, operational, and governance changes.
• Manage standard Service Design and Transition Management processes that ensure service reliability and consistency.
• Champion of Service Design and Transition Management, actively improving and optimizing processes.
• Understand, communicate, and apply the principles and approach of industry standard frameworks and good practice, e.g. ITIL v3/4, DevOps and Agile.





Skills and attributes for success

• Minimum 12+ years of strong Service Transition background - particularly relating to Service Design, Service Operation and Transition.
• Be a positive influencer with ability to negotiate across both technical and non-technical department
• Strong analysis capability and ability to implement process definition, introduction and improvement. Excellent verbal and written communication skills are required along with the ability to discuss technical information to non-technical staff
• Demonstrates in-depth knowledge of transition processes, products and services, within agreed areas of expertise and is able to provide feedback and advice to key Excellent troubleshooting and communication skills, Attention to details.
• Hand on experience in service transition methodology.

What we offer


EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.


• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world





EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.





Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.





Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.