Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Career Family: Java Application Support Engineer

Role Type: Technical Engineering

The opportunity

• Java Support engineer with 5-7 Yrs of Experience to maintain and support application built on Java & JSP.

Your key responsibilities

• Provide technical support for production systems, including troubleshooting and resolving issues promptly.
• Collaborate with cross-functional teams to identify and address performance bottlenecks, system outages, and other critical incidents.
• Maintain and enhance legacy applications built using Core Java and JSP.
• Demonstrated ability to triage & resolve technical production issues.
• Good analytical and problem-solving skills coupled with good communication and presentation skills.
• Work closely with clients and internal stakeholders to understand their requirements and provide timely solutions.
• Demonstrable understanding of high-quality coding and testing practices.
• Leveraging deep understanding and adoption of Agile software delivery techniques and technologies including Continuous Integration & Continuous Delivery (CI/CD).
• L2/L3 Support Engineer Role to support Enterprise Application by analysing & debugging issues
• Reproduce issues to be able to debug & suggest a fix or workaround
• Participate in on-call rotations to address urgent issues outside of regular business hours.

Skills and attributes for success

• Minimum five years of professional experience as a Java Support engineer with hands-on experience in JSP
• Experience in application support for Java based applications
• Perform defect fixing and provide quick work-around of production issues
• Experience in event driven system like Kafka
• Experience in code debugging & Software Development Life Cycle (SDLC)
• Experience in application development tools (e.g. GIT, SVN and source control), testing, and process and configuration management
• Effectively communicates and documents technical architecture and solutions to internal peer groups as well as other groups
• A team player with solid communication skills, excellent at problem solving, troubleshooting, and embracing new challenges
• Manage team members, assign work and drive production support delivery
• Positive attitude and the ability to remain flexible in a dynamic environment.
• Ability to manage time across multiple, simultaneous projects.
• Must demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independently.
• General working knowledge with the on-prem or Cloud Platform
• Excellent troubleshooting and communication skills, Attention to details.
• Should have understanding and experience of software development best practices and ITIL Process.
• Experience in using Service Now, Incident, Service Request and Change Management Process.
• Education in Information Technology or equivalent working experience
• Have exposure to working in shifts and on-call support.

To qualify for the role, you must have.

• 5-8 years (Senior) of experience in Core Java and JSP application development, maintenance & support.
• Experience in Core Java 8+
• JSP, Html, CSS, JavaScript
• Knowledge of database systems (e.g., SQL)
• Junit, Mockito
• GIT
• Kafka
• Flexible to work in shifts and On Call Support on a roster-ed rotational basis.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

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