Job Description

:Propel operational success with your expertise in technology support and a commitment to continuous improvement.As a Technology Support III team member in Corporate & Investment Bank, Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm\'s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Must have full life-cycle experience in large, global multi-tiered systems, preferably in the financial industry and with core cash management systems. Excellent interpersonal relationship and communication / presentation skills
• SRE skills and a mindset for DevOps. Strong technical documentation skills
• Experience working in a relational database environment (e.g. SYBASE, ORACLE, DB2). Oracle, SQL, Unix (commands, scripting ). Cloud based knowledge in AWS, PL/SQL, ITIL Process knowledge, Geneos/Dynatrace Knowledge.
• Experience in observability and monitoring tools and techniques. Experience with setup and tuning of application monitoring tools (Dynatrace, Geneos, Tivoli, Splunk, OEM, or similar). Experience supporting applications using the following technologies: Wintel, Linux, Sun OS, Apache, FTP, SFTP, Informatica (basics). Hadoop (basics), Hive, HDFS, Splunk queries, Tomcat, Jenkins, Jira.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• MQ series, NDM, Geneos, Dynatrace, would be a plus
• Python knowledge is an added advantage

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase