Job Description

JOB DESCRIPTION Position


The candidate will form part of a team providing support for JP Morgan's FX electronic trading plant. The team are


responsible for providing desk-side service to Sales and Trading business units. The ideal candidate possesses a


deep technical understanding utilizing such skill sets on a day-to-day basis in a hands-on manner. The team is global


with a follow-the-sun approach and a requirement to provide weekend cover on a rota basis. This is a front-office


facing role and necessarily requires flexibility.

Responsibilities


Business Engagement

• Establishes working relationships with -
• ) Sales and Trading users and management in the region.
• ) Application Developers working across the eFX space.
• ) Infrastructure Teams
• Candidate is expected to develop a deep subject matter experience of JP Morgan's eFX plant in its entirety, including both technical and business aspects.
• Able to work under pressure from a service-area with high expectations servicing high-expectation clients.

Incident and Problem Management

• Contributes in service improvement programs with particular focus on prevention of recurrence in incident root cause.
• Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
• Develops and utilizes appropriate tools to perform work

Continuous Improvement

• Takes a lead on platform improvement initiatives - including Performance, Stability and Resiliency.
• Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
• Proactively records and tracks actions from system incidents to ensure root cause remediation and recurrence prevention

Objectives

• High customer satisfaction scores
• Resolutions of incidents in a timely and effective manner
• Improvement of overall quality and level of service, maximizing service availability levels
• Continuous increase in percentage of calls resolved by operate team

Qualifications

Skills Required

• Strong knowledge of cash and derivative products, ideally within FX
• Demonstrable experience of supporting a low-latency business
• Able to apply understanding of product set and trading to the role
• Strong understanding of investment banking business process
• Strong communications skills
• Windows
• Perl / Unix / Unix scripting

Skills Desired

• Experience of supporting external / internet facing applications.
• All round UNIX / Linux / Windows skills. Able to read and interpret / diagnose scripts in the event of failure.
• Experience of using databases such as Oracle / Sybase for queries.
• Python (Highly desirable)
• Tools like Splunk, ServiceNOW
• Monitoring Tools like ITRS Geneos


ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM



The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.