Job Description

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Job Title: Technology Service Analyst, AS

Location: Pune, Magarpatta City, India

Role Description:

Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

What we\xe2\x80\x99ll offer you

As part of our flexible scheme, here are just some of the benefits that you\xe2\x80\x99ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities:

• Support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery

• Actively contribute resolution of incidents and problems within the team & oversee the resolution of complex incidents

• Collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues

• Contribute to monitoring, reporting and improvement

• Ensuring that metrics are monitored and improved where necessary

• Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud based platforms, JAVA etc)

• Working knowledge of standard tools (Service-Now, Confluence, JIRA)

• ITIL & GCP qualified desirable

• English language skills mandatory, German desirable

Your key Skills and Experience:

• Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud based platforms, JAVA etc)
• Working knowledge of standard tools (Service-Now, Confluence, JIRA)
• ITIL & GCP qualified desirable
• English language skills mandatory, German desirable

Education:

Bachelor\xe2\x80\x99s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

How we\xe2\x80\x99ll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank