Job Description

JOB DESCRIPTION

We're transforming the way we work and accelerating the delivery of innovation and change - and we need your help!


You'll develop and deliver communications strategies that reach across the Consumer & Community Banking (CCB) Technology and Product & Experience organizations and line of business employees in India, helping to inspire and motivate our teams and share great news externally.


This is a respected and high-performing group, treated as trusted counselors on communications strategy. Your focus will be on technology, but you'll help support product and experience as well. We're looking for someone who's a self-starter, creative and detail-oriented, someone who's intellectually curious and passionate to learn more about business, technology, agile, development and other topics, and can make complex topics easily understood. A strong writer who tells stories that move people and can manage multiple projects both internally and externally across media channels.

Job Responsibilities

• Creating and executing strategic communications plans and measuring their success.
• Developing and managing communications tactics and channels (both internal and external) to support the team strategy; this will require partnership with communicators from multiple groups as you look to drive innovation, new ideas and better ways of communicating.
• Managing priority stakeholder relationships and serving as a communicators advisor to complement business priorities with impactful storytelling; this includes staying current on emerging communication methods, patterns, techniques and technologies/tools.
• Supporting multiple senior executives with communications needs, including executive messages, site visits, and town halls to connect with their teams and advance business goals.
• Curating and writing interesting and compelling stories with a human connection to build, manage and deliver a robust internal and external editorial calendar
• Interweaving local, country-wide and global priorities to maintain a balance and effective air traffic control of communication interventions in a highly matrixed environment.
• Identifying areas of efficiency and ways to execute these responsibilities more simply and effectively.

Required qualifications, capabilities and skills

• 10-12 years of internal, corporate and/or executive communications experience, including extensive hands-on writing, editing, project management and presentation building, in technology or financial services.
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies.
• Hands-on writing experience in diverse styles and for various mediums- long form, short form, infographics, video, blogs, thought leadership op-eds, case studies, features, event reportage, executive scripts, creative campaign copy etc.
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines.
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility.
• Strong ability to take complex concepts and deliver them into simple/digestible communications.

Preferred qualifications, capabilities and skills

• BA/BS in Communications, Marketing, Journalism, Public Relations or related degree
• Experience working with C-suite executives
• Experience in digital journalism, social media, digital content, Intranet design, content development, and collaboration and measurement tools
• Knowledge of Agile methodology


ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM


Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.