Job Description

About this role:



Wells Fargo is seeking a Technology Operations Analyst



In this role, you will: • Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications: • Basic Qualifications: 3+ years of experience in System Administration
• Quickly adapt to the business objective of the organization and adhere to the policies and procedures.
• Proficient knowledge on Microsoft Operating System (Windows 10, and Server Platform of Windows Server 2012) is a Mandate
• A good understanding of network terminologies, Cisco products and should have worked on basic to intermediary level on networks. (LAN/WAN)
• Working Knowledge of Citrix and VMware Technologies, with specific skills on Citrix XenApp 4.5/6.5, Xen Desktop 5 and VMware vSphere 5.1/4.5 is a Mandate
• Should have working knowledge on Windows Server administration principles.
• Should have strong skills on incident management and should have understanding and participation skills on problem management space
• A strong collaborator willing to tap into past experiences and relationships in order to accomplish goals
• Ability to handle multiple assignments simultaneously using a wide range of skills
• Ability to actively and professionally participate in detailed discussions with various levels of management, senior engineering teams and architects
• Ability to collaborate with distributed team members on new technology initiatives
• Strong customer focus and ability to translate high level customer requirements into actionable business and technical requirements.
• Knowledge of imaging, Backup and storage solutions
• Should have worked as an elevated support engineer, handling escalation and providing the needed fix with no compromise on SLA and delivery.
• Should have basic understanding of Call Management and Ticketing systems like BMC Remedy.
• Should participate and engage in training initiative be it up scaling ones knowledge, as well as training fellow team members and cross functional teams if the need arise
• Should have knowledge and skills to execute and structure process and technical documentation, should have proven previous records in documentation space.
• Good Interpersonal and communication skills.
• Should have exposure working with team distributed among various geographical locations and cultural background.

Posting End Date:


30 Jul 2024

•Job posting may come down early due to volume of applicants.




We Value Diversity



At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.



Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.



Applicants with Disabilities



To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .



Drug and Alcohol Policy



Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.



Wells Fargo Recruitment and Hiring Requirements:



a. Third-Party recordings are prohibited unless authorized by Wells Fargo.



b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.