About this role:

This role is an exciting leadership opportunity to be a critical part of the transformation of the Workspace Services organization that includes End User, Conferencing, Communication and Collaboration services (including virtual desktop , platform. Mobile, video and other workspace products and services) within the CTO India &Philippines organization.

We are seeking a Technology Director who will be responsible for developing an end user strategy and delivering end user satisfaction for products and endpoints in collaboration with global teams . The individual must have a proven track record in delivering end user solutions that are cost effective, innovative, secure, scalable, and reliable. In addition to having a solid technical background, this candidate must have excellent communications skills, be able to work with business leaders and vendors, and have a passion for agile and product management. The ideal candidate will have primary responsibility for defining and implementing the next generation of end user and collaboration products and services and experience driving day-to-day operational support and continuous improvement. in collaboration with local and global teams

This leader will provide technology end user solutions for the company in collaboration with global teams, including virtual desktop and platform, mobile, phone, video, and collaboration services. In addition, this leader will drive end user innovation and help desk support services. This leader will be accountable for capacity planning, efficiency, financial management, availability, risk management, and time-to-market for end user.

Responsibilities

• Define and lead Wells Fargo\'s end user computing and collaboration product strategy in collaboration with WXPS Global leader while overseeing the implementation and lifecycle management of associated solutions.

• Collaborate with US teams to develop strategies and Identify technologies that will improve customer satisfaction, reduce cost, improve efficiency, and enhance the ability to satisfy the financial needs of our customers.

• Partner with business functions, manage a technology roadmap and develop new solutions with rich user experience based on clearly defined business requirements.

• Collaborate with US teams to Develop and maintain technology standards based on industry best ptactices.

• Collaborate with US teams to Develop, implement, and improve end user policies, procedures, metrics, tools and process optimization.

• Understand complex technical issues and manage them within a fast-paced 24/7/365 business environment and manage 24 x 7 service desk and deskside support globally

• Plan and implement IT portion of the office buildouts.

• Ensures performance and availability of services meet SLA\'s and objectives. Develop continuous improvement initiatives.

• Build a high-performing team culture focusing on global communication, career development and consistent policy enforcement

• Effectively communicate relevant performance and IT-related information to executives, business leaders, and key partners

• Actively contribute to a high-growth, transformational group that is collaborative, innovative, and relentlessly focused on improving the end user workspace experience

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Market Skills and Certifications:

Leadership Expectations at Wells Fargo :

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

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In this role, you will:

• Manage a team of engineering managers and engineering leads
• Focus on delivering commitments aligned to enterprise strategic priorities
• Build support for strategies with business and technology leaders
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Identify financial management and strategic resourcing
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives
• Develop strategies for hiring engineering talent
• Lead implementation of projects and encourage engineering innovation
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Interface with external agencies, regulatory bodies or industry forums
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 18+ years of experience, at least 5 years in senior management roles leading large teams, with demonstrable success in creating and driving effective engineering transformation in technology teams in multinational business environments.
• Strong communication and presentation, leadership skills
• Engineering mindset , experience of working across senior stakeholders and user-groups. Experience of working with technology teams spanning product, engineering and platform support
• Global leader with strong experience of engaging at the leadership level

Posting End Date:
11 Apr 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.