Job Description

Description & RequirementsTechnology Consultant - ECMTechnology Consultant - ECM
Bangalore IndiaThis position is responsible for providing consulting service using the Epicor Tools & Products. Consulting services are provided to customers via telephone and through Epicor\'s web-based support application as well as onsite.Responsibilities:

• Gather requirements and Prepare Technical and Design Specifications
• Configure Epicor products as per the needs of the customer
• Install the product and deploy the configurations on to customer environment.
• Invest time in learning the customer\'s business to ensure a successful implementation
• Conduct end-user and administration training as the software backend subject matter expert
• Track all user issues and inquiries, maintaining close contact as you guide customers to a successful launch
• Maintain expertise of the products you serve through knowledge sharing, training, and mentorship
• This person must be a self-starter and able to work independently. Fluent in English language, with the ability to document tasks performed in a clear defined manner.
• Dependable and punctual with ability to follow issue at hand and perform duties accordingly. This is not a position for someone looking for documented steps of 1, 2, 3 etc. Individual will need to be able to think a problem through and do some troubleshooting if required.

Qualifications/Requirements:

• Bachelor\'s Degree in Computer Science (preferred), Information Systems or related field.
• Should have Business Analysis skills
• Position requires very good business communication
• Working knowledge of SQL
• Knowledge of ERP systems /functionality is a plus
• Programming experience in C#, .Net, SSRS Reports or any other programming language is a plus

• 2 - 4 years of customer facing experience

#LI-ZB1The Professional Services TeamProfessional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing-therefore, it\'s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!About EpicorAt Epicor we know that success comes from working together. Everyone has a role to play, and it\'s the essential partnerships across our company that are crucial to our customers\' success and our growth as a business.We\'re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We\'re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.Whatever your career journey, we\'ll help you find the right path. Through our training courses, mentorship, and continuous support, you\'ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we\'re the essential partners for the world\'s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.Equal Opportunities and Accommodations StatementEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that\'s who we\'re interested in. If you have interest in this or any role- but your experience doesn\'t match every qualification of the job description, that\'s okay- consider applying regardless.We are an equal-opportunity employer.

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