Job Description

About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas Group:BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Businessline/Function :ISPL ALMT APS is a new team formed in ISPL to support L1/L2 activities for the all the ALMT applications which will cover both Settlement application located in APAC and EMEA region.Job Title:Sr. Support AnalystDate:1st May 2024Department:CIB IT ProductionLocation:ChennaiBusiness Line / Function:Reports to:(Direct)Project ManagerGrade:(if applicable)(Functional)Number of Direct Reports:Directorship / Registration:NAPosition PurposeThis is for a Lead Support Analyst (Techno-functional)role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking softwares & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain.ResponsibilitiesDirect Responsibilities

• Should have good experience knowledge on L1/L2 Functional Support

• Candidate must work as level 1/2 support analyst to bring Functional and product issues to resolve.

• Candidate must have good experience on SQL / PL-SQL.

• Candidate should be able to write complex SQL queries, and can troubleshoot DB issues.

• Responsible for resolving support issue by using functional expertise and flexible enough to look for solutions that may be out of the box.

• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management

• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.

• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Contributing Responsibilities

• Good to have Banking Domain Knowledge (Corporate & Investment) .

• Good to have Knowledge on Autosys & dynatrace.

• Good to have Knowledge on python & shell scripting.

Technical & Behavioral CompetenciesTechnical :-Must have technologies (Hands on experience) PRIMARY SKILLSBPM ToolsNoneDatabasesKnowledge on DBMS, SQL Queries and TroubleshootingUNIXKnowledge on Operating System, Shell ScriptingITILGood Understanding of ITIL framework , especailly on Incident,Request, Problem and Change management.
Should have worked in ITIL process and best practices.MiddlewareKnowledge on Tomcat OR any Middleware troubleshooting and Deployment ProcessScriptingKnowledge on python scriptingScheduler & Monitoring Tools:Knowledge on Schedulers, Crontab, AutosysSECONDARY SKILLSNetworkingNetwork topologies, ability to identify Network issues.Windows/Unix/Linux OSKnowledge on UNIX/Linux /Windows Operating System and DOS CommandsFUNCTIONAL KNOWLEDGEDOMAINExcellent knowledge on various banking, and finance applications (Mandatory)Excellent knowledge on various financial Products in FX, Derivatives and Securities domain (Mandatory)Excellent knowledge on Payments Tools, Trade Settlement (Mandatory) Excellent knowledge on AccountingBEHAVIOURAL

• Fluent English is mandatory

• Proactive with good verbal and written communication skills
• Good analytical and problem solving skills

• Good interpersonal skills and team player
• Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
• Ability to prioritize workloads and manage conflicting requests on time in a continually fast moving

environment. Enthusiastic to work in challenging environment

• Effective problem solving abilities
• Ability to adapt to change
• Exhibits positive interpersonal and team skills

• Client-focused, attention to details, ownership and accountability, proactive, desire to learn

• Available for work during week end and bank holidays (with appropriate notice) and out of hours in case of production incidents
• High quality analysis with communication skills, ability to clearly explain technical issues
• Ability to work under pressure in a changing environment
• Commitment to company quality standards including: issue resolution timescales, quality improvement

and commitment to resolving issues correctly.

• Aptitude for learning

Specific Qualifications (if required)Skills ReferentialBehavioural Skills: (Please select up to 4 skills)Ability to collaborate / TeamworkAbility to deliver / Results drivenAbility to share / pass on knowledgeChoose an item.Transversal Skills: (Please select up to 5 skills)Ability to develop and adapt a processChoose an item.Choose an item.Choose an item.Choose an item.Education Level:Bachelor Degree or equivalentExperience LevelAt least 7 yearsOther/Specific Qualifications (if required)Required Competencies:
Ability to develop and adapt a process
Ability to share / pass on knowledgeQualificationsNA

BNP Paribas