Job Description

Overview:


Role Purpose


•The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution•

Do

• Bridging the gap between project and support teams through techno-functional expertise
+ •For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment•
+ •Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines•
+ •Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch•

+ •Support the solutioning team from architectural design, coding, testing and implementation•

+ •Understand the functional design as well as technical design and architecture to be implemented on the ERP system•

+ •Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production•

+ •Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions•

+ •Write code as per the developmental standards to decide upon the implementation methodology•

+ •Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise•

+ •Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency•

+ •Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly•

+ •Support on-site manager with the necessary details wrt any change and off-site support•
• •Skill upgradation and competency building•

+ •Clear wipro exams and internal certifications from time to time to upgrade the skills•

+ •Attend trainings, seminars to sharpen the knowledge in functional/ technical domain•

+ •Write papers, articles, case studies and publish them on the intranet•
•Stakeholder Interaction •

•Stakeholder Type •



•Stakeholder Identification •



•Purpose of Interaction •





•Internal •



•Lead Consultant•



•Reporting & updates•





•Onsite Project Manager/ Project Teams•



•To provide off-site support and inputs as per client requirements•



•External •



•Clients•



•For solutioning and provide support•



Display

•Lists the competencies required to perform this role effectively:•

• •Functional Competencies/ Skill •
+ Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
+ Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
+ Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality- Master


•Competency Levels •





•Foundation •



•Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.•





•Competent •



•Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.•





•Expert •



•Applies the competency in all situations and is serves as a guide to others as well.•





•Master •



•Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.•



• •Behavioral Competencies •
+ •Formulation & Prioritization•
+ •Innovation•
+ •Managing Complexity•
+ •Client centricity•
+ •Execution Excellence•
+ •Passion for Results•

Deliver

•No. •



•Performance Parameter •



•Measure •





1.



Contribution to customer projects



Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT





2.



Automation



Process optimization, reduction in process/ steps, reduction in no. of tickets raised





3.



Skill upgradation



# of trainings & certifications completed, # of papers, articles written in a quarter