Job Description

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Role Purpose

The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution

Do

• Bridging the gap between project and support teams throughtechno-functional expertise
• For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment
• Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines
• Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch
• Support the solutioning team from architectural design, coding,testing and implementation
• Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production
• Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon theimplementation methodology
• Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise
• Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency
• Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly
• Support on-site manager with the necessary details wrt anychange and off-site support
• Skill upgradation and competency building
• Clear wipro exams and internal certifications from time to timeto upgrade the skills
• Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain
• Write papers, articles, case studies and publish them on theintranet

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Lead Consultant

Reporting & updates

Onsite Project Manager/ Project Teams

To provide off-site support and inputs as per client requirements

External

Clients

For solutioning and provide support

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill

• Systems Thinking \xe2\x80\x93 Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
• Leveraging Technology \xe2\x80\x93 In-depth knowledge of and mastery overtechnology domain that commands expert authority respect\xe2\x80\x93Master
• Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

Applies the competency in all situations and is serves as a guideto others as well.

Master

Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

• Behavioral Competencies

• Formulation & Prioritization
• Innovation
• Managing Complexity
• Client centricity
• Execution Excellence
• Passion for Results

Deliver

No.

Performance Parameter

Measure

1.

Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT

2.

Automation

Process optimization, reduction in process/ steps, reduction in no.of tickets raised

3.

Skill upgradation

# of trainings & certifications completed, # of papers, articleswritten in a quarter

Business Dynamics Consulting

Wipro