Job Description

Overview:Role PurposeThe purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolutionDo

• Bridging the gap between project and support teams throughtechno-functional expertise
• For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment
• Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines
• Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch
• Support the solutioning team from architectural design, coding,testing and implementation
• Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production
• Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon theimplementation methodology
• Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise
• Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency
• Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly
• Support on-site manager with the necessary details wrt anychange and off-site support
• Skill upgradation and competency building
• Clear wipro exams and internal certifications from time to timeto upgrade the skills
• Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain
• Write papers, articles, case studies and publish them on theintranet

Stakeholder InteractionStakeholder TypeStakeholder IdentificationPurpose of InteractionInternalLead ConsultantReporting & updatesOnsite Project Manager/ Project TeamsTo provide off-site support and inputs as per client requirementsExternalClientsFor solutioning and provide supportDisplayLists the competencies required to perform this role effectively:

• Functional Competencies/ Skill

• Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
• Leveraging Technology - In-depth knowledge of and mastery overtechnology domain that commands expert authority respect-Master
• Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master

Competency LevelsFoundationKnowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.CompetentConsistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.ExpertApplies the competency in all situations and is serves as a guideto others as well.MasterCoaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

• Behavioral Competencies

• Formulation & Prioritization
• Innovation
• Managing Complexity
• Client centricity
• Execution Excellence
• Passion for Results

DeliverNo.Performance ParameterMeasure1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT2.AutomationProcess optimization, reduction in process/ steps, reduction in no.of tickets raised3.Skill upgradation# of trainings & certifications completed, # of papers, articleswritten in a quarter

Wipro