Job Description

Overview:Responsibilities

• Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the userxe2x80x99s experience
• Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects
• Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience
• Participate in UX design sessions to understand how requirements translate into Experience Cloud designs
• Develop supporting documentation such as process flows and mockups
• Provide support to customer during Sprints to help Scrum team understand business and functional requirements, value, and expectations
• Learn key portal functionality and backend to determine functional requirements
• Write SIT and UAT test cases for small and medium sized projects
• Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria
• Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing
• Provide UAT support to business testers
• Provide training documentation and provide support to business trainers for end user training sessions
• Communicate effectively with business users on the status of enhancements, projects and open production support tickets
• Translate Product Support tickets into requirements for bug and enhancement fixes
• Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved
• Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production

Mandatory Skills

• At least 8 - 10 years of experience working as a Salesforce Business Analyst & 2 yearxe2x80x99s experience working as a functional solution architect.
• Salesforce Service cloud experience is mandatory with Health cloud & experience cloud expertise being a big plus
• Proven experience in executing full life cycle project as a Sr Functional solution architect
• experience on projects related to Commercial/Sales process improvement.
• Applicant is actively working with SFDC in current position or has done so in a recent position.
• Minimum certification as Salesforce Administrator. Additional certifications are a plus.
• intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.

Mandatory Skills: Salesforce Sales Cloud

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