Job Description

• Willingness to travel
• Candidates able to manage locations: All over kerala.

Ensure that all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process, and resolution of customer complaints, within given timescales.

Liaison with the Group Customer care section on a weekly basis and report about the status of customer complaint resolutions.

Understand the complaint trends and communicate the same to the Branch manager and Business Partners, so that the service level can be improved.

To be responsible for investigation, and reporting of all customer related complaints.

To participate in the organizations training programs and other activities when needed

Escalate all unresolved issues/complaints to your line manager

Verify the service card number and purchase date.

Ensure that all ABC policies and procedures relating to customer complaints are being followed and are adhered

Respond positively to any new initiatives that are brought into practice by making sure they easily become part of the customer experience.

Monitor all potential claims ensuring minimal financial impact to the branch and company.

Obtain approval from management for compensation payments.

Regular reporting to supervisor for getting details of site inspection

Identify the nature of complaint.

Follow and perform the instruction of the Customer care head and act according to instruction from HOD only.

Communicate with sales man or marketing person if needed

Prepare detailed site inspection report and submit to line manager.

Take photographs when needed and maintain the report with utmost care.

1. Manufacturing Defect- The issue has to be reported to the dealer and manufacturer through customer service head and recommend for the compensation as per company policy.

2. Packing and transportation Defect- The issue has to be reported to branch and line manager. Ask concerned branch to initiate the compensation process as per policy.

3. Tile workers Defect- Convince the customer and labor about the damage happened and settle the issue among them. Close the complaint service card and send the acknowledgement to line manager and branch.

4. Labor cost and sorting cost - Based on the seriousness of the damage and impact of service provided you have to recommend for the cost occurred to branch and line manager. Initiate the compensation procedure and close the service report.

Requirements:

• Good Communication
• Willingness to Travel
• Candidates having minimum 1+ Year of experience as Tile Technician .
• Candidates from ERANAKULAM preferred
• Salary varies according to experience in similar field.

Shift :

• Monday - Saturday
• Sunday - Weekly Off

Job Types: Full-time, Permanent

Pay: ?300,000.00 - ?360,000.00 per year

Benefits:

• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Diploma (Preferred)

Experience:

• Service technician: 1 year (Required)

Work Location: In person