Job Description

Job Category Customer Success Job Details About Salesforce We\'re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you\'ve come to the right place. Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team\'s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies The (Senior)Technical Architect will support the full implementation lifecycle, from prioritizing to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for successfully solutioning the enterprise application E2E, designing and building the Salesforce Industry-specific Financial Services industry solutions.As a Technical Architect, you will become a deep product guide with Industry Financial Services Cloud applications, and work closely with our sales and delivery teams to ensure customer success. The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. Responsibilities: Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap. Manage customer expectations negotiate solutions to complex problems with both the customer and third-party partners Guide our customers, partners, and implementation teams on how best to implement digital transformation with the Salesforce platform using Salesforce Industries. Establish trust with the customer\'s leadership, promoting and/or implementing standard processes with SFI and Salesforce Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of theplatform and integration tools. Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Qualifications: 10+ years of experience in developing technology solutions. 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting. Expertise in one or multiples of Sales/Service/Experience Cloud, and OmniStudio Expertise in one or multiple disciplines of Consumer Goods, Automotive Industry, Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Preferred Cloud Experience: Salesforce Consumer Goods [ReX/TPM] Salesforce Revenue Cloud [CPQ + Billing] Salesforce Manufacturing Cloud Salesforce Automotive Cloud Salesforce Loyalty Management Salesforce Net Zero Cloud Learn more about CSG in this . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with . Salesforce welcomes all.

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