Job Description

Principal AccountabilitiesKey Responsibilities and Duties:

• Understand product documentation requirements for new features and user stories to develop Documentation for internal developers, business analysts and customers

• Prepare well-structured drafts based on Civica templates and regulatory requirements.

• Take ownership to produce all product publications such as user guides, release notes, online help and training content.

• Liase with key stakeholders to create, review and verify information.

• Simplify complex technical descriptions into user friendly information while retaining the integrity of the product feature.

• Familiarise with the product application and document features independently with minimum supervision.

• Follow and adhere to release cycles.

• Follow internal writing guidelines and publishing process.

• Provide accurate and concise updates to Senior Tester / Product Owner / Project and or Test Manager.

• Build collaborative relationships within the Civica Group both internally and externally to the testing team and with partners. \xe2\x80\xa2 Ensure that effective communication is maintained with team members on the same or related projects / product teams to build common goals and avoid misunderstandings.

• Create fresh, high-quality, and trendy documents and content.

• Comply with Civica\xe2\x80\x99s ISO 9001 Quality Management System. \xe2\x80\xa2 First class and above grade in bachelor\'s degree from a university of UGC accreted.

RequirementsEssential Competencies

• Excellent written and verbal communication skills.

• Proactive personality.

• Able to work independently and within a team.

• Comfortable with MS Word and Office applications.

• Attention to detail.

• Ability to think laterally to details the contents.

• The ability to work to agreed deadlines.

• Ability to work with team members of different cultures.

• Self-learner.

• Track record of delivering commitments on time and quality of User guide and help content of the application.

BenefitsLife at CivicaLife at Civica: Life at Civica is fun and flexible. We have the following benefits that make us \xe2\x80\x93 one of the top employers of choice and a great place to work.Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!BenefitsEmployee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.Tenure Milestone Recognition: We value and recognise the years of service of our people.Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.Civica Accolades:\xe2\x80\x98Investors in People\xe2\x80\x99 \xe2\x80\x93 Gold: We prioritise the development of our colleagues to match their ambition.Great Place to Work: We are dedicated to creating an outstanding employee experience.Financial Times - Diversity Leader 2023: We\xe2\x80\x99re committed to maintaining an inclusive and supportive culture.Australian Business Awards \xe2\x80\x93 Employer of choice.Top rated employer \xe2\x80\x93 Glassdoor: Our average length of service is 9 years.Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Civica