Job Description

ResponsibilitiesIndependently work on technical documentation projects as per agreed timelines; and adhere to writing and organizational standards.Demonstrate strong technical acumen while collaborating with Developers, QAs, Architects, Product SMEs, and other stakeholders to gather documentation requirements.Plan, research, write, and update a variety of documentation, including SOPs, user / admin guides, product overviews, website content, video scripts, leaflets, PowerPoint decks, and API documentation.Consistently work towards improving user experience by providing inputs and new ideas that aim to enhance the impact of content created for user awareness.Work as a strong team player by collaborating with peer writers, performing documentation reviews, offering qualitative inputs, and sharing best practices to achieve organizational goals.Work on multiple projects in a fast-paced, continuously changing Agile environment.Work on authoring, publishing and video editing tools such as, Adobe Robohelp, Confluence, Git and GitHub, MS Word, Camtasia, and Adobe Captivate.Work with graphics and motion graphics designers to develop visual content, including flyers, brochures, PowerPoint decks, and videos.Ideate and conceptualise on new content creation requirements. Work as a continuous and smart innovator who suggests ways to standardise processes and streamline daily tasks.Prepare PowerPoint decks and Excel reports as per business requirementObjectivesTake ownership of content and drive the content development lifecycle from planning to publishing and support post-release activities.Obtain thorough understanding about products and services, and create easy-to-understand and engaging documents as per the target audienceAnalyse existing information, perform competitor research, and suggest innovative approaches for content improvement and delivery.Independently create self-help documentation that is backed by thorough research, active participation in demo and scrum calls, and asking the right questions from SMEs.Be open to analyse self-developed content based on feedback received to ensure the document provides accurate information to readers.Test and try the products, as applicable, to learn the pain points of users and continuously iterate content to address the same.Share user pain points with the Product teams that can help improve the overall user experience of customers.Exercise great attention to detail to ensure accuracy in deliverables, meet tight deadlines to serve customer requirements, and showcase the ability to prioritize work and multi-task.Mandatory RequirementsBA / BE / B.Tech / MCA or degree in Technical Communication or related discipline, with at least 5 years of experience in writing complex documentation for web-based software.Minimum 3 years of IT industry experienceExcellent command on written and spoken English with the ability to produce error-free content that has a high grammatical and language accuracy quotient.Team player, including willingness and ability to consult with subject matter experts from engineering, operations, support, and product management.

Expertia AI Technologies