Job Description

Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor's Degree Travel Percentage :

0%GENERAL DUTIES & RESPONSIBILITIES o Researches, writes, edits and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way. o Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards. o Composes or updates material for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures and installation, operation and maintenance software and hardware. o Selects appropriate media and distribution methods. o Assists in establishing style guidelines and standards for texts and illustrations to meet business needs. o Reads previous documentation and design notes and uses computer based training, or company technical products to gather and research technical information for use in more complex documentation. Interviews programmers, engineers, developers and other technical personnel. o Organizes material and completes writing assignments according to set standards, e.g., order, clarity, conciseness, style and terminology. o May maintain records and files of work and revisions, may select photographs, drawings, sketches, diagrams and charts to illustrate material, assist in laying out material for publication and arrange for typing, duplication and distribution of material. o Creates, compiles and delivers more complex system/software developmental documentation packages from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications and programming notes. o Assists in creating project plan, etc. for completing documentation. o Other related duties assigned as needed. EDUCATION REQUIREMENTS Bachelor's degree or the equivalent combination of education, training, or work experience . GENERAL KNOWLEDGE, SKILLS & ABILITIES o Requires effective planning, scheduling, researching and writing skills o Thorough knowledge of information mapping concepts o Skill in investigation and analysis, preparing written material and business communication and training o Proficient with the following software: Microsoft (Word, Excel, PowerPoint, Visio); Adobe (Acrobat Professional, Robohelp) Gira & SharePoint o Skill in evaluating documentation, production and quality control and publishing system operation o Skill in understanding and focusing on client needs, establishing credibility and building relationships with clients o Skill in editing writing for punctuation, syntax and grammar o Ability to communicate effectively verbally and in writing o Ability to establish and maintain effective working relationships with employees, clients and public FIS JOB LEVEL DESCRIPTION Developing level professional role. Moderate skills with high level of proficiency. Writes a variety of moderate technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. Keep informed of product development activities to determine the need for revisions, corrections, and changes in previously printed materials. Work under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four or more years demonstrated experience in technical/business writing. Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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