Job Description

:Out of the successful launch of Chase in 2021, we\'re a new team, with a new mission. We\'re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We\'re people-first. We value collaboration, curiosity and commitment.As a Technical Writer at JPMorgan Chase within the Platform, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you\'ll have the opportunity to move between them.While we\'re looking for professional skills, culture is just as important to us. We understand that everyone\'s unique - and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there\'s scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.Job responsibilities

• Create and curate documentation for our Platform and Products, including conceptual overviews, task-based guides, API definitions, and tutorials.
• Work closely with Product and Engineering across various teams to gain deep understanding of the products and services we offer.
• Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
• Research, create, and maintain documentation templates that adhere to organizational and legal standards.
• Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
• Push forward new ideas on how to create, deliver, author, and interact with technical content.
• Define standards and processes for creating and publishing external documentation.

Required qualifications, capabilities and skills

• You love to make hard things easy to understand. You are curious and eager to learn. You are experienced and eager to teach.
• You are creative and collaborative.You are comfortable with a certain level of ambiguity. You have high confidence and a low ego.
• High level of autonomy and accountability. Culture-heavy, process-light.
• Superb written communication skills, with strong attention to detail and quality.
• Proven experience as an effective technical writer, able to communicate technical concepts clearly and precisely.
• Ability to quickly learn and understand complex subject matters and to describe them in clear, simple language.
• Experience documenting customer facing APIs
• Experience in writing product documentation, manuals, guides and tutorials for various audiences.
• Proven experience working closely with Design, Product and Engineering to define content structure and creating visuals and diagrams.

Preferred qualifications, capabilities and skills

• Ability to work in a fast-paced, dynamic environment.
• Ability to teach others and share knowledge. We are looking for team players. We want you to coach other team members & developers on documentation standards & best practices
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.
• Ability to see the long term. We don\'t want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals.
• High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions
• Comfortable working within a geographically distributed team.
• Experience in fintech is beneficial but not mandatory.

#ICBCareersAbout Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

JPMorgan Chase