Technical Trainer Customer Service
Year Mumbai, Maharashtra, India
Job Description
Location: MumbaiPosition: Technical Trainer- Customer ServiceJob summary:
- Ensures customer satisfaction and added values with best service quality
- Trains regional customer service organizations via train-the-trainer concept
- Shapes the training concept and standards
- Determines regional training requirements (online- and offline courses)
- Checks and determines regional contents (conform to compliance Specifications and didactic standards)
- Plans, organizes and moderates regional trainer conferences
- Conducts regional train the trainer events or service partner trainings
- Develops and qualifies service organizations for products- digital challenges, service Software solutions and apps
- Develops surveys to measure knowledge transfer
- Engineering preferably in electrical / electronics
- Proven 4 - 5 years experience in Training Service
- Outstanding verbal and written communication skills (English & Hindi)
Influences:
Timeline for training activities
Timeline for training documentation
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Job Detail
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Job IdJD3589337
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear