Job Description

:Position: Technical Support TraineeLocation: Mumbai , IndiaAbout LRNDo you want to use your Technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world\'s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.About RoleLRN\'s Partner Support team is the first line of support for LRN\'s proprietary applications, working with customers\' program administrators, stakeholders, and internal customers. Partner Support Specialist responsibilities includes resolving any defects reported by customers as well as with any \'How To\' questions on LRN\'s proprietary applications.Your responsibilities may include\xc2\xb7 Undergo Training as per plan\xc2\xb7 Work to resolve defects reported by customers by working with Technology and Product teams.\xc2\xb7 Answer any \'\'How To\'\' questions from Customer regarding our products\xc2\xb7 Adhere to predefined SLAs on the tickets and ensure closure of issues within the SLARequirements:

• Bachelor\'s degree in Computer Science, Engineering, or a related field
• Candidates with good logical and communication skills can apply
• Good logical and problem-solving skills geared towards troubleshooting technical issues.
• Excellent verbal and written communication
• Ability to understand and grasp usability of applications
• Collaborate and participate as team player.

Benefits:

• Competitive compensation
• Flexible Time off

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

LRN Corporation