Job Description

Job Requisition ID # 23WD71382 Position Overview This role reports to a Product Support Manager and requires the use of judgment and independent decision-making when managing caseload to achieve individual, team, and organizational goals. Shift Timing - It will be EMEA (14:00 - 22:30 however it may change as per business requirements (the candidate needs to be flexible for shift). Work location - Bangalore, India (the successful candidate will be expected to relocate to Bangalore) Responsibilities: Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes Document support interactions in a company-wide case management system Escalate and consult unresolved issues to senior staff as required Research, verify and document product defects Actively handle the personal backlog of support requests Manage customer and partner expectations by providing timely updates on the progress Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology Influence and contribute to product management and development to contribute to successful improvements Minimum qualifications Bachelor\'s degree or Diploma in a related field and/or at least 3 years of product experience in a relevant industry Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk Fusion 360 , FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Eagle, or similar software) Very good verbal and written English communication skills Ability to understand and convey complex technical details coherently to a live or virtual audience Strong troubleshooting and analytical skills Demonstrate the ability to build and maintain strong relationships with partners and customers Team player who enjoys supporting and interacting with other members of a shared responsibility team The Ideal Candidate Adaptable: Embrace uncertainty and flex to changing circumstances quickly. See opportunities where others see failure. Committed to continuous learning and growth Inclusive: Work collaboratively with people who are diverse in background, culture, and ways of living. Actively seek differing perspectives to create more powerful outcomes. Own individual biases and challenge them daily Accountable: Do what I say and say what I do. Take responsibility for good and bad results. Inform others of decisions and plans that affect them Demonstrate Integrity: Transparent and honest. Hold each other accountable to the highest ethical standards. Go beyond what\'s required to do what is best for our customers, employees, and partners Smart: Minimize complexity and strive for simplicity. Prioritize and apply targeted effort to the work that matters most. Aware of the impact of my words and actions on others Humble: Show confidence, not arrogance pride, not hubris #LI-SK1 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you\'re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future Join us! Salary transparency Salary is one part of Autodesk\'s competitive compensation package. Offers are based on the candidate\'s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk Please search for open jobs and apply internally (not on this external site).

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