Technical Support Specialist

Year    Kotturpuram, Chennai, Tamil Nadu, India
OneGlance Software Services
2 Current Jobs Openings
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Job Description

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OneGlance Software Services has been an EMR (Electronic Medical Records) software solution provider to healthcare professionals across India & globally for over a decade. Trusted by 850+ healthcare facilities, we have worked with healthcare professionals from over 25 medical specialties, providing innovative and cutting-edge technological solutions for the rising challenges in our current healthcare system. Visit us on https://oneglancehealth.in/ for more details Our ideal candidate: You\xe2\x80\x99d be a process-oriented person with very good communication, intent listening and analytical skills who is committed to providing a flawless customer experience to our clients and is eager to learn and has a positive pro-active attitude towards work. Job description:
  • Handle inbound/outbound calls of our customers ensuring exceptional service at every interaction.
  • Listen attentively, understand and document customer requirements and issues on CRM
  • Provide prompt and knowledgeable solutions to customer issues
  • Conduct regular follow ups on issues raised to ensure complete resolution of the issue and customer satisfaction
  • Update your technical skills with constant learning and develop an in-depth understanding of the product & its purpose of use in real time for customers
  • Demo the product to potential buyers in an effective manner. Training will be provided for the same and you will be evaluated in the end
  • Conduct exhaustive software training sessions to help new clients (usually doctors & other healthcare professionals) navigate the product with ease
  • Lead & co-ordinate with a team of technical support executives & deliver a seamless user experience to customers
Skills: 1. Excellent communication skills with fluency in written & spoken English and conversant in as many of these regional languages: Hindi/Tamil/Telegu/Malayalam/Kannada 2. Problem-solving ability & attention to detail 3. Previous experience in customer facing roles and technical support is an added advantage but applications from diverse backgrounds are welcome as well if skills match 4. Good knowledge of working with MySQL database queries 5. Good functional knowledge of MS Office- especially Word and Excel Qualifications:
  • 10th,12th (preferably science or Maths) with a score of above 80%
  • Graduates/professionals from any field (B.A., B.Sc., etc)
Job Types: Full-time, Permanent Salary: 20,000.00 - 35,000.00 per month Benefits:
  • Paid sick time
Day range:
  • Monday to Friday
Shift:
  • Day shift
Ability to commute/relocate:
  • Kotturpuram, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • Technical support: 2 years (Preferred)
Language:
  • English (Required)
  • Tamil (Required)
  • Hindi (Do not apply if not fluent in Hindi) (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3273628
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kotturpuram, Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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