Job Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.Position DescriptionWe are seeking a highly skilled Technical Support Specialist to join technical support team ISE for the base location Jejuri. This role involves handling both warranty and non-warranty cases, providing crucial techncial support during new crane installations, commissioning and service breakdowns . You will lead all technical support cases, focusing on root cause analysis and coordination with our engineering, factory, and branch teams.Your key responsibilities

• Warranty and Non-Conformity Cases: Provide back-office support, managing warranty and non-conformity cases.
• Technical Support: Offer continuous technical support to the installation and service team, assisting in resolving technical breakdowns and issues. This may involve site visits for further support.
• Root Cause Analysis (RCA): Conduct RCA and prepare detailed reports to identify and resolve issues efficiently.
• Troubleshooting: Techncial support during breakdowns.
• Cross-Functional Collaboration: Work closely with the branch service team, engineering team, factory team, Distribution centre, global technical team, and suppliers to resolve technical issues.
• Technical Training: Provide technical training on maintenance and operation to internal teams during special requirement.
• On-Site Support: Be willing to travel to various sites as required, and comfortable working at heights.
• Awareness of ISO 14001 & 45001 Standards

Why join us?

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• Dynamic and collaborative work environment
• Impactful role in shaping the technical capabilities of the organization
• Work-life balance initiatives and flexible scheduling options

What should you bring?Qualifications: BE/Btech/Diploma in Electrical/ElectronicsExperience: Minimum 8 years of experience in technical support, preferably within the crane industry.Technical Knowledge:

• Proficiency in Variable Frequency AC Drives and AC Motors.
• Knowledge of electrical and electronic devices, such as load cells,
• encoders, switches, sensors, MPCB, relays/contactors.
• Experience with crane applications is mandatory.
• Familiarity with brakes, gearboxes, wire ropes, drum, wheels.
• Overall knowledge on mechanical components.

Skills: Strong analytical and problem-solving skills, with the ability to conduct thorough root cause analysis. Excellent communication skills for interacting with cross-functional teams and customers.Interested?Submit your CV via the \'Apply now\' button by 21st Sept 2024 Date at the latest. We appreciate early applications, as we will start interviewing on the go, and the position is filled when the suitable candidate is found. So, don\'t hesitate to send in your CV!If you have questions, feel free to contact the recruiting manager/the recruiter at vitthal.katakar@konecranes.comKonecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That\'s why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Konecranes