Job Description

Job Requisition ID # 23WD67823 Position Overview We are hiring a Technical Support Specialist, to Actively engage with Autodesk customers from the Building Information Modeling (BIM) community by providing solutions, direction, and general troubleshooting.Do you enjoy solving problems and helping others Are you passionate about customer experience Are you familiar with Autodesk BIM, BIM Docs and Revit or similar software Then we would like to hear from you!Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN) Responsibilities Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation etc Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system Priority handling and escalation of critical issues and monitoring of service level compliance Document support interactions in a company-wide case management system Escalate customer issues to internal teams as required Actively manage personal backlog of support requests Manage customer expectations by providing timely updates on progress Minimum Qualifications Bachelor\'s degree or equivalent in Civil or Architecture Working experience on BIM 360, BIM docs etc. and Revit in a production environment Demonstrable capability to \'own\' the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed Demonstrable strong customer service, troubleshooting, and analytical skills Exceptional team player skills Ability to work in flexible working hours/Shifts. Current shift will be AMER hours (10:00PM - 06:30AM IST) Strong customer service, troubleshooting, and analytical skills Strong written and verbal English communication skills. Additional language skills are advantageous You build strong customer relationships and gain insights into their needs You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations Proven ability to be flexible and learn quickly in a fast environment The Ideal Candidate Think: Smart I prioritise and apply targeted effort to the work that matters most Think: Innovative I am relentlessly curious and creative Think: Adaptable I embrace uncertainty and flex to changing circumstances quickly Feel: Inclusive I work collaboratively with people who are divers in background, culture, and ways of living Feel: Impactful I am passionate about making a positive impact, I am committed to our customers\' success Feel: Humble I share credit and shoulder responsibility Do: Courageous I offer and respond to constructive feedback Do: Accountable I do what I say and say what I do Do: Pragmatic I approach all work as important work, even if it\'s not fun and exciting The Way we Work: One Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees The Way we Work: Empower Decision makers We may disagree with a decision but we fully commit The Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for help The Way we Work: Integrity We hold each other accountable to the highest ethical standards #LI-POST At Autodesk, we\'re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Are you an existing contractor or consultant with Autodesk Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact . Salary is one part of Autodesk\'s competitive package. Offers are based on the candidate\'s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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