What is our Client Real Estate Software?Our Client is a real estate services company powered by technology. Designed to enable success in selling and managing new home transactions across Canada, Client provides a portfolio of services and the most trusted transaction management software (TMS) platform.What You\'ll be doing? Provide client support via email, constantly striving to resolve potential issues fast and effectively Supporting CS Team with onboarding, set up, maintenance and trouble-shooting of client projects in the Client application Assist clients and other internal teams with configuration of software and testing sessions Document management and implementation of client documents into Client software and workflow Identify and execute opportunities to optimize the clients overall workflows Support the customer as they begin using the new products during and occasionally after the implementation of a project Resolve client questions coming through via tickets Assist clients with identifying problems and guide them through a solution Support continuous process improvements via analysis, insights, identification of opportunities Assist CS Team with incident escalation to deliver clear, timely, and actionable information to the clients when the need is most critical Work closely with CS Team on other project and administration tasks to be assigned on an as-needed basisWho are we looking for? Experience in customer service, and/or client management is a big plus Enrollment in Information Technology or related courses (Preferred) A keen analytical mind with high attention to detail and problem-solving skills Self-driven and results-oriented, someone who can work well independently in a fast-paced environment with weekend and or evening schedules Winning attitude and desire for constant learning and self-improvement Excellent communication (verbal & written) and time management skills Extremely organized with an ability to prioritize work and adapt to changing demands and deadlines Has an ability to connect with clients, build rapport and help solve any issues via phone chat or emailWork hours: 12:30 PM IST - 8:30 PM ISTWork location: RemoteSalary: Rs 30,000 - Rs 35,000 per monthJob Type: Full-timePay: \xe2\x82\xb9360,000.00 - \xe2\x82\xb9420,000.00 per yearBenefits:

• Work from home

Day range:

• Monday to Friday

Shift:

• Day shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 2 years (Preferred)

Language:

• Fluent English (Preferred)

Work Location: In person