:Job Summary:The Technical Support Specialist will be responsible for consistently providing high quality resolution of technical issues / questions and on-going customer support. This position will provide first-level trouble shooting and resolution of customer issues. The incumbent will be given latitude to perform minor warranty maintenance, communicate with Masimo Engineering and Clinical Specialist teams, ship products and parts and catalog customer questions and issues. This position will also provide phone support to customers regarding the proper use and maintenance of Masimo\'s products and applications. Ensuring customer satisfaction is critical and must be accomplished by meeting or exceeding their expectations. Keys to success include: detail orientation, speed, and thoroughness in resolving technical issues. This position will also form part of the Masimo Global support umbrella. Innovation and subject matter expertise will be rewarded with opportunities for career growth and advancement in a company that makes a difference in people\'s lives. This role is 40% field, 60% office based.Duties & Responsibilities:
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