Job Description

Clari\'s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here\xe2\x80\xa6are you ready to achieve remarkable with us?About the TeamClari\'s Support Team is our valued customers\' first point of contact and provides top-notch service. You\'ll learn our products inside out, assist with troubleshooting, and ensure a positive experience for every customer. The Support Team is a part of the broader Customer Success Team that comprises product, process, and strategy experts.About the RoleWe are seeking a proactive and enthusiastic Technical Support Specialist I to join our support team. As a fresher, you will be the first point of contact for our customers, helping them resolve technical issues and providing guidance on product usage. This role offers a great opportunity to learn about our products and interact with various departments within the company.Responsibilities

• Respond to customer inquiries via email in a timely and professional manner
• Diagnose and troubleshoot technical issues related to our products
• Provide step-by-step solutions to customers through clear communication
• Document customer interactions and technical issues in the support ticketing system
• Collaborate with the engineering team to escalate and resolve complex issues
• Assist in creating and updating technical documentation, FAQs, and knowledge-base articles
• Participate in training sessions to stay updated with new product features and improvements
• Gather customer feedback and share insights with the product team to enhance user experience
• Build strong cross-functional relationships

Qualifications

• 0-3 years of experience in Technical Support
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to work well in a team and manage time effectively
• Customer-centric mindset with a willingness to learn and adapt
• Detailed, organized, and results-oriented, with a strong level of attention to detail
• Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure
• Bonus to have professional programming/scripting experience
• Familiar with Database queries and joins(MySQL, MS SQL, or Postgre).
• This position requires working in US/UK shifts (until 3 AM IST)

Perks and Benefits @ Clari India

• Flexible working hours and hybrid work opportunities
• Life and accidental coverage
• Mental health support provided by Silver Oak Health
• Pre-IPO stock options
• Well-being and professional development stipends
• 100% paid parental leave
• Discretionary paid time off, monthly \'take a break\' days, and Focus Fridays
• Focus on culture: Charitable giving match, plus in-person and virtual events

You\'ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you!

Clari