Job Description

Key Responsibilities:- Provide technical support for Windows operating systems, specifically Windows 10 and 11, including installation, configuration, and troubleshooting.- Utilize remote desktop support tools to assist users effectively and resolve technical issues promptly.- Collaborate with team members to diagnose and troubleshoot hardware and software problems.- Assist with the management of Active Directory and Group Policy, including user account management and policy enforcement.- Demonstrate basic networking knowledge by resolving connectivity issues related to TCP/IP, DNS, and DHCP.- Document support processes and maintain accurate records of customer interactions and technical issues.- Continuously improve technical knowledge and skills through ongoing training and development.Technical Skills Required:- Strong knowledge of Windows operating systems (Windows 10/11), including installation, configuration, and troubleshooting.- Experience with remote desktop support tools to provide efficient and effective user support.- Basic knowledge of Active Directory and Group Policy management for user account and permission control.- Understanding of networking concepts such as TCP/IP, DNS, and DHCP to troubleshoot connectivity issues.- Proven experience in technical support or a related field.- Excellent troubleshooting abilities and a strong attention to detail.- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.- A positive attitude and a customer-oriented mindset. (ref:updazz.com)

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