Technical Support Representative
Year Noida, Uttar Pradesh, India
Job Description
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Job description
Role & responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Preferred candidate profile
-Minimum 1 year of experience in International Technical Support (Voice) Excellent communication skills Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues Should be comfortable working in 24*7 Working Environment Graduation not required Rotational shifts & Rotational week offs
Perks and benefits Medicare Facilities. Salary upto 5 Lpa. Both side cab facilities.
Interested Candidates can come for Walk-in directly
Venue: Telus International, UG Floor, Tower 6, Candor Tech Space, Noida Sec 135
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Job Detail
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Job IdJD3333310
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear