Job Description

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so let's talk.



Your Role and Responsibilities

• Candidate should be capable of IBM i Product support resolving client issues and delivering positive client outcomes on most client cases related to the product.
• Candidate will be responsible and accountable for handling and resolving Sev1/Sev2 software cases till closure.
• Owning and managing all assigned Cases independently, engaging additional resources on more critical, complex issues, as needed.
• Working with spooled files, printer files, output queues, printer writers, remote writers, creating PDFs and printer devices related to the IBM i platform.
• Establish and adhere to IT industry best practices and standards for client's Power Systems for IBM i.
• Able to communicate and consult with end users, leadership, IBM i system requirements.
• Should be capable of working in a team and must have excellent inter-personal skills.
• The role requires provision of out of hours support for the implementation of hardware/software changes and support for other projects requiring IBM i infrastructure expertise as well as being part of an on-call rota.



Required Technical and Professional Expertise

• Understanding of the overall IBM i Architecture and IBM i Operating System.
• Working knowledge on IBM i setup and configuration, LIC, SLIP LIC, etc.
• Demonstrable skills in OS level encryption, disk configuration and management.
• Proven experience in IBM I OS - V7R2, V7R3, V7R4, V7R5 and hardware Power Systems 8,9,10.
• Able to handle DR activities /Patch (PTF) Upgradation Activities.
• Identify actions required to handle error messages and system reference code.
• Able to recover the system during the disaster situation using system backups.
• Mandatory to have working Knowledge on IBM i spooled files, printer files, output queues, printer writers, remote writers, creating PDFs and printer devices.
• Good and effective written and verbal communication skills to handle Client Calls.
• Engineering Degree with minimum 4 years of experience in IT, IBM i System Administration support in a high demand-based, service-oriented environment
• Should be ready and available to work on various time zones depending on Organization needs.
• The role requires provision of out of hours support requiring IBM i infrastructure expertise as well as being part of an on-call rota/pager-duty.
• Sound hands on experience in working on IBM i environments as a System Administrator with experience in LPAR administrator, Work Management, OS & other third-party Software installation, upgrade, and maintenance.
• Experience of working in international business environments handling complex IBM i environments either on-premises or on cloud.



Preferred Technical and Professional Expertise

• Experience in Backup and Recovery Media Services(BRMS).
• Handling hardware related issues (Tape Library, Hardware management console, disk. - failures etc) backup issues.
• Able to handle IPL and HMC Activities (CPU, Memory and other resource management.)
• Experience on OS upgrades and hardware migrations.
• HMC Management knowledge.
• Fundamental knowledge of configuring and administering of any of the HA replication software such as MIMIX, iTera, etc.
• Should possess the knowledge and ability to do fail-over testing from Production to DR system in a HA software replication environment.



About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?



About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.



For additional information about location requirements, please discuss with the recruiter following submission of your application.



Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.