What you\'ll do

• As part of the TomTom Customer Care team, you will provide first-class, professional support to our end users and retailers. You will play a crucial role in managing the complete Customer Experience Lifecycle from providing professional purchase advice to troubleshooting and assistance on a wide range of technical issues.
• As a member of the global Customer Care team, you are asked to deliver the following:
• First-class support to our end users and retailers for TomTom products and Applications
• Troubleshooting and solving technical issues
• Provide professional purchase advice
• Provide personalized customer service by responding to the individual needs of the customer.
• Ensure the highest level of customer satisfaction in all customer interactions.
• Provide first-class, professional end-user and retail support via email and chat to our customers globally
• This will be 6 months contract role.

What you\'ll need

• Preferred experience in customer handling in an international work environment.
• Good written and spoken English
• 24 x 7 availability
• Good knowledge of MS Office applications.
• Technical affinity.
• Driven by quality and customer service.
• Team player, quick learner and innovative thinker

What we offer



A competitive compensation package, of course.


Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O\xe2\x80\x99Reilly and LinkedIn Learning.


Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.


Work from home, the office, or even abroad \xe2\x80\x93 each team has the flexibility to choose how they work based on business needs.


Improve your home office with a setup budget and get extra support with a monthly allowance.


Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we\xe2\x80\x99re mapping.


Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.


Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.


Become a part of our inclusive global culture and have the chance to collaborate with a diverse community \xe2\x80\x93 we have over 80 nationalities at TomTom!


Find out more about our global benefits and enjoy additional local benefits tailored to your location.


Meet your team


We\xe2\x80\x99re TomTom Consumer. On our team, you\xe2\x80\x99ll bring smart, safe driving to millions of people around the world. We\xe2\x80\x99re going beyond navigation technology to build a full-service community platform that addresses consumers\xe2\x80\x99 needs every step of the way, whether they want to optimize their commute to work, get inspired by delightful landscapes, or make sure they arrive on time to that long-anticipated friends\xe2\x80\x99 reunion. This is your chance to play a role in building the world\xe2\x80\x99s largest driving community, while bringing a more enjoyable on-road experience to all drivers.


At TomTom...


You\xe2\x80\x99ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.


Work with a team of 3,800+ unique, curious and passionate problem-solvers. Together, we\xe2\x80\x99ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.


After you apply


Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs.


TomTom is an equal opportunity employer


TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you\xe2\x80\x99ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we\xe2\x80\x99d love to hear from you.