Job Description

Job Title Technical Support Manager Job title: Technical Support Manager Your role: Providing support (SMAX, email, phone) for questions/problems related to DXR Radiography products, to ensure a timely resolution of customer issues Traveling to customer sites as needed to solve escalated issues (predominantly within the NA, LATAM, in exceptions also globally) Providing manufacturing support, such as first of a kind (FOK) factory installations and field factory installations (FFI) for assigned modality Performing troubleshooting and remote diagnostics and recommending corrective action towards the field service force. Promoting and maintaining high-quality support standards within the DXR Product Support department Documenting customer information and recurring technical issues to support product quality programs and product development. Responding to product inquiries from the field service force, answering technical questions, and analyzing problems via telephone or in written internet-based email (to support the field service force). Ensuring essential information/known issues are brought back to the field service teams in a quick and efficient way (e.g. via webinars, known issue document, training, service information/documentation) Using product knowledge and technical expertise to make independent judgments within established guidelines, procedures and policies to determine an action plan for resolving customer issues. Providing knowledge to create service documentation and training material for new products. . You\'re the right fit if: (4 x bullets max) 1. Experience- 10-15yrs of industry experience 2. Skills-Prior experience servicing and troubleshooting DXR Radiography Systems (DigitalDiagnost, MobileDiagnost)Ability to troubleshoot and think logically about solutions, You must demonstrate the ability to prioritize and handle multiple tasks in a timely fashion, with minimum supervision and efficient follow-up. Experience in a medical business or knowledge of hospital workflow beneficial 3. Education- Bachelor\'s Degree in computer, electronic or mechanical technology, medical technology, engineering or technical equivalent, or equivalent training and/or experience in electronics or a related technical field, preferred 4. Anything else- Must have excellent interpersonal communication skills as well as being a motivated team player About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. . Learn more about . . Discover . . Learn more about . If you\'re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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