Job Description

Company OverviewRubik Infotech Pvt Ltd is a leading cybersecurity solutions provider based in Ahmedabad, Gujarat. They specialize in offering comprehensive IT security services and products designed to protect digital assets and ensure business continuity against evolving cyber threats.Rubik Infotech offers a wide range of cybersecurity services and solutions, including:

• Firewall Protection: Ensuring robust network security.
• Endpoint Security: Safeguarding devices and networks.
• Antivirus Solutions: Protecting against malware and other threats.
• Software Licensing: Providing legitimate software solutions.
• Managed Security Services: Continuous monitoring and incident response

Job OverviewWe are seeking a Senior Technical Support Manager to join our team at Rubik Infotech Pvt Ltd. Located in Ahmedabad, the position demands a strategic approach to managing our technical support team. This full-time role involves supervising daily operations, troubleshooting, and ensuring top-tier customer support to enhance client satisfaction.Qualifications and Skills

• Proficiency in firewall management to oversee network security protocols (Mandatory skill).
• In-depth knowledge of Active Directory for managing user access and maintaining secure networks (Mandatory skill).
• Experience with backup and recovery systems to ensure data integrity and business continuity (Mandatory skill).
• Understanding of endpoint security solutions to protect devices from online threats effectively.
• Skillful in data leak prevention to safeguard sensitive information and maintain confidentiality.
• Competence in server management to ensure optimal operation and resource utilization of servers.
• Ability to implement virtualization technologies, offering flexible and scalable server environments.
• Expertise in encryption techniques to protect data transmissions and secure database communications.

Roles and Responsibilities

• Lead and manage the technical support team to provide exceptional service and maintain client satisfaction.
• Supervise daily operations to ensure quick resolution to client inquiries and technical issues.
• Collaborate with IT security teams to develop and implement robust network security protocols.
• Monitor system performance and implement necessary updates or enhancements to maintain efficient operations.
• Train support personnel in handling advanced security hardware and software technologies effectively.
• Establish and maintain stakeholder relationships to effectively gather and address client requirements.
• Lead incident management efforts, ensuring quick and effective response to IT emergencies.
• Continuously evaluate support processes to identify areas for improvement and drive operational excellence.

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