Job Description

We are seeking a dedicated and customer-focused Technical Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting hardware and software issues, and ensuring a high level of customer satisfaction. This role requires strong communication skills, technical expertise, and a passion for helping people.

Key Responsibilities:

• Customer Support:
• Provide technical support and assistance to customers via phone, email, and chat.
• Respond to customer inquiries and resolve technical issues promptly.
• Guide customers through step-by-step solutions for technical problems.
• Troubleshooting:
• Diagnose and troubleshoot hardware and software issues.
• Identify and resolve network connectivity problems.
• Assist with the installation, configuration, and maintenance of computer systems and applications.

Documentation:Technical Expertise:Customer Satisfaction:

• Document customer interactions and technical issues in the ticketing system.
• Maintain accurate records of problem resolutions and follow-up actions.
• Create and update technical support documentation and knowledge base articles.
• Stay updated with the latest industry trends, technologies, and best practices.
• Continuously improve technical skills and knowledge through training and self-study.
• Collaborate with the IT team to resolve complex technical issues.
• Ensure a high level of customer satisfaction by providing excellent support services.
• Follow up with customers to ensure their technical issues are resolved satisfactorily.
• Gather customer feedback and provide insights for service improvement.

Experience and Skill Set

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• Proven experience in a technical support or help desk role.
• Experience with troubleshooting hardware, software, and network issues.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Proficiency in using help desk software and remote support tools

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Day range:

• Monday to Friday

Shift:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 20/07/2024