Job Description

Job Title: Technical Support Executive (Voice Process)

Location: Airoli , Navi Mumbai

Salary: Up to 22,000 INR per month

Shift: US Shift (Night Shift)

Days Off: 2 rotational week offs

Transportation: Drop facility provided

Key Responsibilities:

- Handle voice calls from customers regarding technical issues and provide efficient solutions.

- Diagnose and troubleshoot technical issues related to software, hardware, network, and other IT infrastructure.

- Document all interactions and technical solutions accurately in the CRM system.

- Ensure high levels of customer satisfaction through effective communication and timely resolution of issues.

- Adhere to established processes and procedures while maintaining quality standards.

Requirements:

- Graduates Freshers in any discipline.

- Excellent verbal and written communication skills in English .

- Ability to work in a US shift (night shift) environment.

- Strong problem-solving skills, Troubleshooting knowledge and attention to detail.

- Willingness to learn and adapt to new technologies and processes.

Perks and Benefits:

- Competitive salary up to 22,000 INR per month.

- Drop facility for transportation provided.

- Opportunity to work in a dynamic environment with growth opportunities.

Contact Details:

For more details about the position or to apply, please contact Lavina at 7304303520.

Job Types: Full-time, Permanent, Fresher

Pay: From ?18,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Rotational shift
• UK shift
• US shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person