Technical Support Executive
Job Description
Department : Technical Type: Work From Office Work Location : Bangalore Positions : 8 Minimum Experience : Fresher Minimum Education : Graduate Gender : Both
DESIRED CANDIDATE PROFILE
Hindi/ Malayalam/ Tamil ( any one Language must be Mother tongue)
• Preferred Male/Female Candidates
• BCA / BSc, CCNA/CCNP, Diploma or BE/Btech candidates preferred.
• Candidates with Electronics/ Networking Knowledge can also apply.
ROLES AND RESPONSIBILITIES
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
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Job Detail
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Job IdJD3389547
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear