Job Description

WovV Technologies, Global Business Productivity SaaS company, is hiring Technical Support Executives in Ahmedabad location.

- Technical Support Executive Location: Ahmedabad Experience: 0-3 Years ( Fresher\'s can apply as well ) Key Roles and Responsibilities : -Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation. -Software is used by a location (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location -Candidate will be doing the follow ups, monitoring, and new integrations -New integration related activities include -Coordinate with brands and set up slots for utility installation / upgrade -Ensure the system requirements are present for smooth installation -Install our software / utility by connecting with brand teams -Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE -Monitoring software data includes -Ensuring Availability of accurate sales data for brands -Daily coordination for getting the resolutions on time and timely updating of ADSR data -Sales data collection and upload on portal for select brands -Analysis of missing data with appropriate reasons on daily basis -Conduct periodic audits and report findings of the audits -Assist in root cause analysis of audit findings -Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report -Monitor brand status and correctness of overall data -Providing timely support and troubleshooting to the Malls/retailers/Project team -Identify and provide inputs on unique (or) recurring project problems -Update and maintain knowledge base of all tickets and issues -Training team on ADSR process, applications & tools -Handle First Level Escalations -Develop, support, facilitate and implement a number of projects of moderate , diversity and complexity. -Identify and monitor project risks through proactive approach to projects -Daily new live brands (PRE LIVE) huddle call to be conducted with mall team -Contribute in weekly project huddle call with SDM Requirements: -Knowledge on project related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches. -Knowledge on software installation through remote connection tools and PoS understanding is a must -MIS Reporting experience -Querying / SQL language is a big plus. -Experience in a similar role or retail operations experience will be preferred -Preferable - Experience with Point of Sales (POS) systems / applications. -Able to work independently and efficiently to meet deadlines. -Ability to Analyze, Research and solve Technical and project related problems. -Able to promptly answer & support related Phone calls & Emails. -Self-Motivated, Detail-oriented, organized & Self Driven -Understanding of Helpdesk Store Support / proven track record and ability to supervise. -Understanding of Store Infrastructure (basic or advanced) -Knowledge of databases and network environments is a plus. -Previous customer service or support and/or basic technical experience required. -Excellent verbal and written communication skills and interpersonal skills required -Experience in providing support as helpdesk for Software / Hardware / Networking domain -Min 1 years of experience in POS Training / implementation and/or support roles ( Preferred ) -Experience of traditional and/or cloud based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. ) -Courteous and professional phone manners, demeanor and attitude are essential.

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