JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Technical Support Engineering Associate
JLL/Technologies Centre of Expertise (JLLT CoE) (Bangalore)

What this job involves:
About the role
#JLLTechAmbitions
Jones Lang LaSalle, an international commercial real estate firm, is looking for an Incident Response Analyst to respond to threats faced by the organization. This position is accountable and responsible for responding to incidents and escalations from the JLL Global Security Operations Center (SOC). This responder will support pivotal Global Cyber Defense capabilities by responding to any and all cyber threats that JLL faces. This role is a highly dynamic role that will require not only strong leadership and interpersonal skills, but also advanced technical ability and understanding to support threat response and incident investigations. Additionally, with the level of integration between core ops functions, they must facilitate robust communications between other teams within the cybersecurity organization.
This position will report directly to the Senior Manager of Threat Defense and Response and in addition, interface regularly with senior leaders such as the global CISO, various business lines, and technical engineers. A successful candidate must have great leadership experience while being detail oriented and capable of operating in an extremely dynamic environment.
Responsibilities

Overall responsibility of the JLL global Microsoft Teams Calling voice infrastructure to manage and maintain the environment per global JLL processes
Overall responsibility of the JLL global Microsoft Teams Calling voice infrastructure to complete complex Moves, Adds and Changes as defined using ServiceNow tickets and provide escalation route for Microsoft Teams Level1-2 support engineers
Liaise with Global Incident Management team when required to provide level 3 support for the Microsoft Teams Calling platform for high priority incidents
Liaise with strategic partners and SIP providers where appropriate to assist in the support resolution of high priority incidents
Collaboration with regional Network & Voice Operations Managers globally when required to ensure common deliverables are met and a stable voice solution is provided to the JLL business
Overseeing installation, configuration, and day to day maintenance of the global Microsoft Teams Calling telephony infrastructure in line with global standards
Work closely with appropriate regional and global vendors to ensure that the JLL regional network and telephony solution is robust, resilient, and highly available in line with business expectations.

Sounds like you? To apply you need to be:
Experience & Education
Bachelor's degree in computer science or information-technology, system analysis or a related study, or equivalent experience
ITIL certified and/or knowledge of the ITIL framework
Cisco Certified to a Professional level, Teams Administrator or Teams Voice Engineer certifications or evidence of experience to these levels

Technical Skills & Competencies
Advanced design and implementation of Microsoft Direct Routing
Advanced design and implementation of Microsoft Teams Calling
Advanced Unified Communications knowledge
Intermediate experience using Microsoft Office products
Ability to establish and maintain a client trust and confidence
Excellent troubleshooting skills
Advanced knowledge of the Microsoft Teams Admin Centre and Skype for Business Administration
Advanced knowledge of Session Border Controllers (Cisco CUBE/Audiocodes) and SIP Trunking
Advanced knowledge of H.323 & SIP Protocols
Experience with E911 or regional alternative configuration and support
Knowledge of Microsoft Teams phones/MPP and Webex Calling configuration
Personable, team player able to quickly settle into the role.
Candidate must have good verbal and written communications skills as well as good customer service skills
Candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills
Quick thinker with a rounded attitude to solutioning. Not afraid to explore several simultaneous options before delivering a rational and well-argued recommendation.
Excellent communicator and presenter who can deliver well-structured concise and accurate documents, reports, and proposals.
A positive disposition to work, a can-do attitude with flexibility towards the working day within regional time zones.
Self-motivated, self-starter with ambition driven through performance and results.
Ability to work under pressure and able to deliver projects to tight deadlines.
Analytical, precise, with open questioning approach.

What we can do for you:
Were an entrepreneurial, inclusive culture. We succeed together across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Well offer you a competitive salary and benefits package.
With us, youll develop your strengths and enjoy a career full of varied experiences. We cant wait to see where your ambitions take you at JLL.

Apply today!
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL -

Were JLL a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.