Job Description

Company Background



FTI Consulting, Inc. (NYSE: FCN) is a global business advisory firm dedicated to helping organisations protect and enhance enterprise value in an increasingly complex legal, regulatory and economic environment. With more than 8,000+ employees located in 31 countries, FTI Consulting professionals work closely with clients to anticipate, illuminate and overcome complex business challenges in areas such as mergers and acquisitions, investigations, litigation, regulatory issues, reputation management, strategic communications and restructuring.




In Asia, FTI Consulting has a team of more than 500 professionals situated in 12 business centres across the region. We deliver solutions through our market-leading business practices of Corporate Finance & Restructuring, Economic Consulting, Forensic & Litigation Consulting, Strategic Communications and Technology.



ABOUT THE OPPORTUNITY:



This job may involve working in areas such as Electronic Discovery (eDiscovery), Data Investigations, Data Management, Processing and Analysis of digital data. As part of the Technology Operations team, a Technical Support Engineer will be responsible for supporting client projects and tasks involving collection, processing and production of computer and digital data, data management, document review support, and ad-hoc technical assistance and troubleshooting of complex software, hardware, and process issues.





This is an ideal opportunity for someone who:


• Has a technical background or is technical minded - all our work requires thinking in a logical, organized way about processes and sets of data.
• Learns well on the fly - while we do have training materials and sessions, most learning occurs on the job from your colleagues as you contribute to a project.
• Works flexibly with a variety of team members - we work on a variety of projects and requests at the same time, each of which can be staffed differently and with different client demands.
• Is eager and excited to learn - a positive, open-minded attitude will ensure quality work and bodes well for long-term career development.
• Works hard - while innovation is part of future success, everyone has common tasks that are part of the overall workflow and on which attention to detail and high-quality client service are crucial.
• Communicates well - this is critical to be able to understand project requirements and to explain processes and complex workflows simply via verbal and written communication.
• Enjoys working with evolving digital data sources - utilize and develop processes to effectively process and manage new data sources
• Able to travel when requested - usually with advanced notice.




PRIMARY DUTIES:



• Provide administrative and technical support for hosted e-Discovery applications
• Support Managed Services clients with products and operational tasks (Data intake, Productions, application assistance)
• Assume responsibility for day-to-day data processing, conversion, analysis, quality control, import, and other specialized tasks including interaction with other consultants, supervisors, and client personnel.
• Perform data transfers using Aspera or other means, perform drive duplication, prepare labels and packages.
• Create or execute SQL scripts and utilize applications and tools to improve efficiency and performance of current processes and workflows.
• Commit to providing excellent customer service, enhance their experience and enable them to use FTI supported applications and software.
• Liaise with senior team members and case teams to understand client requests, make informed recommendations, and manage expectations.
• Commit to producing high quality support and work product.
• Respond promptly and professionally to clients.
• Provide timely updates on progress of projects and tasks.
• Research, resolve, and respond to a variety of client inquiries.
• Engage appropriate resources to resolve and provide timely updates to clients.
• Fully document each issue/resolution.
• Participate in the team global shift rotation.
• Develop and nurture successful long-term relationships with internal and external clients




BASIC QUALIFICATIONS:



• Minimum of 1-2 years of supporting enterprise clients, with an e-Discovery focus with hosted applications in a cloud environment
• Technically savvy with a strong proficiency in Microsoft Windows and related software, especially Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.).
• Understanding of EDRM
• Minimum 1 year of experience with data manipulation, data conversion and data analysis work in Microsoft SQL Server or any other database platform
• Intermediate ability to create and understand Microsoft SQL Server scripts and stored procedures
• Experience using e-Discovery processing tools (Relativity, Reveal preferred)
• Proficiency working with e-Discovery applications (Relativity, Reveal, or Nuix Discover)
• Self-developer that demonstrates an ability to solve complex problems with well thought out innovative solutions.
• Ability to manage time and prioritize tasks effectively.
• Ability to work effectively as part of a cross functional team and support the team's goals above individual goals.
• Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion.
• Good communicator who can explain technical problems to non-technical colleagues and clients.
• Excellent written and verbal communication skills
• Flexible with working hours.
• Ability to promote and foster a positive work environment.




PREFERRED SKILLS:



• Familiarity with managing, processing, converting, and analyzing data from cloud, social media, and other emerging digital data sources such as O365, MS Teams, One drive, Dropbox, Slack, GSuite etc.
• Knowledge of SharePoint, SQL Server Reporting Services, SQL Server Integration Services, and any related Reporting platform
• C#.Net programming experience preferred
• Good client interfacing (verbal and written), customer service and interpersonal skills.
• Ability to manage time and prioritize tasks effectively.
• Flexible with working evenings and weekends upon request.
• Ability self-learn and to solve complex problems with well thought out innovative solutions.
• Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion.
• Ability to take initiatives and understand tasks quickly with minimal supervision.
• Ability to follow instructions thoroughly while paying attention to details.
• Problem solver with proven analytical skills.
• Strong conceptual and qualitative analytical skills
• Knowledge and understanding of Cloud services and virtual compute.


#LI-PN1


Our Benefits



Apart from the well-structured career path and collaborative team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
• Competitive remuneration package
• Comprehensive leave policy
• Health care benefits including dependents
• Education subsidy with study and examination leaves
• Annual paid volunteer hours
• Corporate matching for corporate charitable event donations




About FTI Consulting



What makes us unique? With more than 8,000+ employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.



FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by •Consulting magazine• and one of America's Best Management Consulting Firms by •Forbes.• For more information, visit www.fticonsulting.com and connect with us on Twitter (@FTIConsulting), Facebook and LinkedIn.


•FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.•