Job Description

:Role: Technical Support xe2x80x93 Service Desk L2Location: PuneJob Summary xe2x80x93Candidates with a minimum 1 to 2 years of IT Service Desk experience xe2x80x93 Those with technical knowledge and L1 troubleshooting skills with excellent English-speaking skills; and willing to work in rotational shifts and/or flexible shifts as per business requirement.Years of experience needed xe2x80x931 to 2 years of experienceTechnical Skills:xefx82xb7 Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePointxefx82xb7 End User Experience managementxefx82xb7 Active listening and probing skills.xefx82xb7 Effective business communication skills.xefx82xb7 Navigate through ticketing tools and knowledge base articles.xefx82xb7 Receptive for feedback and willing to learn.xefx82xb7 Positive attitude and team player.Certifications Needed:xefx82xb7 (please specify if no certifications are needed as well)xefx82xb7About MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasisxe2x80x99 Front2Backxe2x84xa2 Transformation approach. Front2Backxe2x84xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasisxe2x80x99 Service Transformation approach helps xe2x80x98shrink the corexe2x80x99 through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasisxe2x80x99 core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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xe2x80x8e Equal Opportunity Employer:Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.Skills:PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1.5 PRIMARY SKILL PERCENTAGE : 70 SECONDARY COMPETENCY : Service Desk SECONDARY SKILL : End User Experience Management SECONDARY SKILL PERCENTAGE : 30About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis