Job Description

Looking for a Technical Support Engineer (Remote) | Preferred Location: India/BangaloreTalent Nexa Consulting is excited to partner with a leading US-based Product Company to find a Technical Support Engineer who excels in delivering top-notch technical support and enjoys tackling complex challenges. If youre passionate about technology and looking to make an impact, we want to hear from you!Location: Remote (India/Bangalore Preferred)Experience Level: 2 to 8 yearsIndustry Experience: Software Product, eCommerce, SaaS, AI TechRole Overview:As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction by providing expert support for our cutting-edge products. You will act as the bridge between customers and internal teams, working to resolve technical issues swiftly and effectively.Key Responsibilities:- Provide technical support across OLTP databases (SQL, Postgres, MySQL, Oracle, etc.), NoSQL databases (elasticsearch, mongodb, redis, Cassandra, etc.), and cloud infrastructure.- Troubleshoot and resolve complex technical issues, ensuring a seamless customer experience.- Communicate clearly and effectively with customers, simplifying technical concepts for non-technical users.- Work hands-on with container-based technologies such as Linux, Docker, and various SaaS platforms.- Manage and implement APIs within large enterprise environments.What Were Looking For:- Experience: 2+ years in a technical support role, with direct customer-facing experience.- Skills: Strong proficiency in container-based technology stacks and databases, with a solid grasp of APIs.- Communication: Excellent written and verbal communication skills, with the ability to convey technical information clearly.- Problem-Solving: A quick and confident problem-solver who can handle complex technical queries.Preferred Experience:- Hands-on experience with major cloud providers (AWS, Azure, GCP).- Familiarity with Kubernetes and CI/CD processes.- Knowledge of monitoring tools like Datadog, New Relic, or Splunk.- Comfort with technical acronyms and terms, without needing clarification.Nice-to-Haves:- Previous experience in a startup environment.Why Youll Love Working With Us:- Impact: Contribute to a team thats transforming the tech landscape.- Growth: Opportunities for continuous learning and career advancement.- Flexibility: Enjoy the perks of remote work with a balanced work-life environment.- Innovation: Engage with cutting-edge technologies in a dynamic field.Don\'t miss out on new job openingsfollow us on LinkedIn : https://www.linkedin.com/company/talent-nexa-consulting/P.S.: "Shortlisted candidates can expect a call to arrange discussions and interviews process.", We\'re currently NOT considering candidates from service companies.

Expertia AI Technologies