Job Description

Company overview:TraceLink\'s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.OverviewAs part of our Technical Support organization, you will be critical to help assure the overall success and satisfaction of customers in implementing and utilizing solutions in the TraceLink Life Sciences Cloud. This role requires a combination of problem solving, technical and interpersonal skills to be successful. You will need experience working with web applications, Unix, and scripting languages, as well as troubleshooting and solving customer issues.ResponsibilitiesDirect interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely mannerContribute to the development of standard procedures and tools for frequently used troubleshooting techniquesPartner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issuesQualificationsExperience supporting proprietary enterprise level software applicationsCustomer-friendly communication and attitudeExcellent verbal and written communication skillsStrong analytical skills and attention to detailDemonstrate a strong ability to utilize UNIX command line interface with a focus of parsing data setsBS in Computer Science or similar information technology degree3-5 years working experience in a technical support and troubleshooting roleAbility to read, parse and manipulate various technical formats including XML, EDI and CSVWorking knowledge of B2B technologies including AS2, SFTP and Web ServicesBackground writing in a scripting language a plusExperience with supply chain software and knowledge of the pharmaceutical industry preferredPlease see the for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact .

TraceLink